Terms of service
Terms of service:
The present conditions of sale are concluded on the one hand by the company Maison les énervés with a share capital of 5,000.00 €, whose registered office is located in Hong Kong, registered in the Hong Kong Trade and Companies Register under the number 2894543 and managing the website www.maisonlesenerves.com and, on the other hand, by any individual or legal entity wishing to make a purchase via the website www.maisonlesenerves.com, hereinafter referred to as "the buyer".
The present conditions of sale aim to define the contractual relations between Maison les énervés and the buyer and the conditions applicable to any purchase made through the website www.maisonlesenerves.com. The acquisition of a product through this site implies an acceptance without reserve by the buyer of these conditions of sale which the buyer acknowledges having read prior to his order. Before any transaction, the buyer declares on the one hand that the purchase of products on the site www.maisonlesenerves.com is not directly related to his professional activity and is limited to a strictly personal use and on the other hand to have the full legal capacity, allowing him to commit himself under the present general conditions of sale.
The company Maison les énervés retains the possibility of modifying these terms and conditions of sale at any time, in order to comply with any new regulation or in order to improve the use of its site. Therefore, the applicable conditions will be those in force at the date of the order by the buyer.
The products offered are those that appear on the company's website www.maisonlesenerves.com Maison les énervés within the limits of available stocks. The company Maison les énervés reserves the right to modify the product range at any time. Each product is presented on the website in the form of a description of its main technical characteristics. The photographs are as accurate as possible but do not bind the Seller. The sale of the products presented on the www.maisonlesenerves.com website is intended for all buyers residing in countries that fully authorise the entry of these products into their territory.
The prices shown on the product sheets of the internet catalogue are prices in Euros (€) including all taxes (TTC) taking into account the VAT applicable on the day of the order, being based in Hong Kong, the company does not charge any tax. Any change in the VAT rate may be reflected in the price of the products. The company Maison les énervés reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalogue on the day of the order will be the only one applicable to the buyer. The prices indicated do not include delivery costs, which are invoiced in addition to the price of the products purchased according to the total amount of the order.
4. Ordering and payment methods:
Before ordering, the buyer must create an account on the website www.maisonlesenerves.com. The account creation section is accessible directly from the side menu bar. At each visit, the buyer, if he wishes to order or consult his account (status of orders, profile, etc.), must identify himself using this information. The company offers the buyer to order and pay for its products in several stages, with 2 payment options to choose from:
- Secure payment by Paypal or credit card (via the PAYPAL system):
The buyer selects the products he or she wishes to order in the "basket", modifies them if necessary (quantities, references, etc.), checks the delivery address or enters a new one. Then, the shipping costs are calculated and submitted to the buyer, as well as the name of the carrier. Then, the buyer chooses the payment method of his choice: "Payment by Paypal".
The next step is to check all the information, read and accept the present general terms and conditions of sale by ticking the corresponding box, and then confirm the order by clicking on the "Confirm my order" button.
Finally, the buyer is redirected to the PAYPAL secure interface in order to safely enter their Paypal account or personal credit card details. If the payment is accepted, the order is recorded and the contract is definitively formed.Payment by Paypal account or by credit card is irrevocable. In the event of fraudulent use of the card, the buyer may demand the cancellation of the payment by card, the sums paid will then be credited back or refunded.
The responsibility of the bank card holder is not engaged if the disputed payment has been proven to have been made fraudulently, at a distance, without physical use of the card. To obtain reimbursement of the fraudulent debit and any bank charges that the transaction may have generated, the cardholder must dispute the debit in writing with his or her bank within 70 days of the transaction, or even 120 days if the contract linking him or her to the bank so provides. The amounts debited will be reimbursed by the bank within a maximum of one month after receipt of the cardholder's written objection. The holder shall not be charged any costs for the return of the sums.
Confirmation of an order implies acceptance of these terms and conditions of sale, acknowledgement of full knowledge thereof and waiver of the right to invoke one's own terms and conditions of purchase. All the data provided and the recorded confirmation shall be considered proof of the transaction. If the buyer has an e-mail address and if he/she has entered it on the order form, the company will send him/her an e-mail confirming that his/her order has been registered.
5. Retention of title
The company Maison les énervés retains full and complete ownership of the products sold until full payment of the price, in principal, costs and taxes included.
Deliveries are made to the address indicated on the order form, which can only be in the agreed geographical area.
Deliveries are made worldwide.
Orders are made by DHL Express, a delivery service with tracking and delivery without signature.
The delivery times are given as an indication only and due to the current situation additional delays may be applied for the shipment.
The company may provide the buyer with the tracking number of his parcel by e-mail. The buyer is delivered to his home by his postman.
The risks associated with transport are borne by the purchaser from the moment the items leave the company's premises. The buyer is required to check the condition of the packaging and the contents of the goods on delivery in the presence of the Post Office employee or the delivery person. In case of damage during transport, any protest must be made to the carrier within three days of delivery.
6.1. Additional delivery costs
We cannot guarantee that there will be no customs and import charges when your package is delivered.
The total amount you will have to pay is beyond our control. These charges must be paid by the recipient of the package.
All products supplied by the company benefit from the legal guarantee provided by articles 1641 and following of the Civil Code. In the event of non-conformity of a product sold, it may be returned to the company which will take it back, exchange it or reimburse it.
The company Maison les énervésThe company, in the process of distance selling, is only bound by an obligation of means. It cannot be held responsible for any damage resulting from the use of the Internet network such as loss of data, intrusion, virus, breakdown of service, or other involuntary problems.
9. Intellectual property
All elements of the www.maisonlesenerves.com website are and remain the exclusive intellectual property of the company Maison les énervés. No one is authorised to reproduce, exploit or use in any way whatsoever, even partially, elements of the site whether in the form of a photo, logo, visual or text.
10. Personal data
The company www.maisonlesenerves.com undertakes to preserve the confidentiality of the information provided by the purchaser, which he/she may be required to transmit for the use of certain services. Any information concerning him/her is subject to the provisions of law n° 78-17 of 6 January 1978.