Refund policy

Returns within 14 days: a full refund, a new size or store credit.

Each MAISON LES ÉNERVÉS piece is made by hand, to order. We want it to fit you perfectly, so here is how returns work.

1. The return window

You have 14 days from the day you receive your order to ask for a return.

2. Your options

Refund: we refund the price of the returned piece(s) to your original payment method.
Size exchange: we send you the same piece in another size.
Store credit: we issue store credit for the value of the returned piece(s), to use on any piece on maisonlesenerves.com. Store credit does not expire.

You choose the option you prefer when you request your return. Original shipping costs are not refunded, except for faulty or incorrect items (see section 6).

3. Conditions

To be accepted, the piece must be:

unworn, unwashed and undamaged (trying it on to check the size is of course fine);
returned with all its tags and labels attached, in its original packaging;
sent with your order number.

Not returnable: sale items (including orders placed with a discount code), hats and jewellery.

4. How to return

Within 14 days of delivery, start your return from our returns portal or email contact@maisonlesenerves.com with your order number, the name and email used for the order, and whether you want a refund, a size exchange or store credit.
We reply with your return authorisation and the address to send it to. Returns sent without authorisation may be delayed or refused.
Send the piece with a tracked service and share the tracking number with us. We cannot be responsible for parcels lost on the way back to us.

5. Return costs and processing

Return shipping costs, and any duties or taxes charged on the return, are paid by the customer. Once your return arrives, we inspect it and, if it meets the conditions above, we send your refund, your new size or your store credit within 14 days. Refunds are made to your original payment method; your bank may take a few extra days to show it. If a return does not meet the conditions, we will tell you by email and send the piece back to you.

6. Faulty, damaged or incorrect items

If your piece arrives faulty, damaged or is not the one you ordered, email us within 7 days of delivery with your order number and photos. We will cover the return costs and offer a repair, a replacement or a refund. Small variations in embroidery placement or colour are part of handmade work and are not considered defects.

7. Order cancellation

Because each piece is made to order, you can cancel within 24 hours of purchase by emailing contact@maisonlesenerves.com, as long as the order has not been shipped.

This policy does not affect your statutory rights as a consumer.

ARISTOCRACY FAMILY LIMITED, trading as MAISON LES ÉNERVÉS
Champion Tower, 3 Garden Road, Central, Hong Kong 999077
contact@maisonlesenerves.com