General terms and conditions of sale
The present conditions of sale are concluded on the one hand by the company Maison les énervés with a share capital of 5,000.00 € whose registered office is located in Hong Kong, registered with the Hong Kong Trade and Companies Registry under the number 2894543 and managing the site www.maisonlesenerves.com and, on the other hand, by any natural or legal person wishing to make a purchase via the website www.maisonlesenerves.com hereinafter referred to as "the Buyer".
Article 1. Subject
The present conditions of sale aim to define the contractual relations between Maison les énervés and the buyer and the conditions applicable to any purchase made through the website. www.maisonlesenerves.com. The acquisition of a product through the present site implies an unreserved acceptance by the buyer of the present terms and conditions of sale, which the buyer acknowledges having read prior to his order. Before any transaction, the buyer declares on the one hand that the purchase of products on the site www.maisonlesenerves.com is not directly related to its professional activity and is limited to strictly personal use and on the other hand has full legal capacity, allowing it to commit itself under these general terms and conditions of sale.
The company Maison les énervés retains the possibility of modifying these conditions of sale at any time, in order to comply with any new regulations or in order to improve the use of its site. As a result, the applicable conditions will be those in force at the date of the order by the buyer.
Article 2. Products
The products offered are those that appear on the site www.maisonlesenerves.com corporate Maison les énervés , while stocks last. The company Maison les énervés reserves the right to change the product range at any time. Each product is presented on the website in the form of a description with its main technical characteristics.. The photographs are as faithful as possible but do not commit the Seller. The sale of the products presented in the site www.maisonlesenerves.com is intended for all purchasers residing in countries that fully allow the entry of these products into their territory.
Article 3. Rates
The prices appearing on the product sheets of the internet catalogue are prices in Euros (€) all taxes included (VAT included) taking into account the VAT applicable on the day of the order, being based in Hong Kong, the company does not charge any tax. Any change in the VAT rate may be passed on to the price of the products. The company Maison les énervés reserves the right to modify its prices at any time, it being however understood that the price appearing in the catalogue on the day of the order will be the only one applicable to the buyer. The prices indicated do not include delivery costs, invoiced in addition to the price of the products purchased according to the total amount of the order.
Article 4. Order and payment terms
Before any order, the buyer must create an account on the site. www.maisonlesenerves.com. The account creation section is accessible directly from the side menu bar. At each visit, the buyer, if he wishes to order or consult his account (order status, profile...), will have to identify himself using this information. The company proposes to the buyer to order and pay for his products in several steps, with 2 payment options to choose from:
- Secure payment by Paypal or credit card (via the system PAYPAL) :
The buyer selects the products he wishes to order in the "basket", modifies if necessary (quantities, references...), checks the delivery address or enters a new one. Then, the shipping costs are calculated and submitted to the buyer, as well as the name of the carrier. Then, the buyer chooses the method of payment of his choice: "Payment by Paypal ».
The next step is to check all the information, read and accept the present general terms and conditions of sale by ticking the corresponding box, then invites him to confirm his order by clicking on the "Confirm my order" button.
Finally, the buyer is redirected to the secure interface. PAYPAL in order to securely fill in his account references Paypal or personal credit card. If the payment is accepted, the order is registered and the contract definitively formed.
Payment by Paypal account or by credit card is irrevocable. In the event of fraudulent use of the latter, the buyer may demand the cancellation of the payment by card, the sums paid will then be recredited or refunded.
The liability of the cardholder is not engaged if the disputed payment has been proven to have been made fraudulently, remotely, without physical use of his card. In order to obtain reimbursement of the fraudulent debit and any bank charges that the transaction may have generated, the cardholder must dispute the debit in writing with his bank within 70 days of the transaction, or 120 days if the contract binding him to the bank so provides. The amounts debited are reimbursed by the bank within a maximum period of one month after receipt of the written objection from the cardholder. The holder may not be charged for any costs incurred in returning the sums.
The confirmation of an order implies acceptance of these terms and conditions of sale, the acknowledgement of having perfect knowledge of them and the renunciation to avail oneself of one's own terms and conditions of purchase. All the data provided and the recorded confirmation will be worth proof of the transaction. If the buyer has an e-mail address and if he has given it on his order form, the company will send him by e-mail the confirmation of the registration of his order.
Article 5. Retention of title
The company Maison les énervés retains full and complete ownership of the products sold until full payment of the price, in principal, costs and taxes included.
Article 6. Return
1. Any product, once received, can be returned, exchanged and refunded as a credit store within 7 days of receipt of the package.
1.2 The return or refund of purchased products will not be accepted if:
-The product you bought is on sale;
-The product has been used for reasons other than checking size and comfort and in this case, we reserve the right to refuse the return of the product;
-The product has been washed;
-Price tags, brand name labels, box, original packaging material have been damaged or discarded by the user;
-There are bumps, scratches, tears or any other damage to the products or any part thereof
-The custom taxes at the delivery has not been payed for EU and UK customers.
1.3 Return costs :
You are responsible for the shipping costs necessary to return the items to us for exchange or refund if the product is not to your liking.
However, we are responsible for return shipping costs if we have mistakenly sent you the wrong item or a damaged product.
-For any mistake you've made in the order process; like the sizing, the return costs will be at your expense.
WAKIMPROD-MAISON LES ENERVES
JL SUBAK SARI
80361, BADUNG, DENPASAR, INDONESIA
Article 7. Delivery
Deliveries are made to the address indicated on the order form, which can only be within the agreed geographical area.
Shippings are processed throughFedEx Express. We offer a tracking number to track your order. Delivery service is done without signature, please make sure you are home or reachable to schedule the suited delivery.
The delivery times are only given as an indication and due to the current situation additional delays can be applied for shipment.
The company will provide a tracking number of for any shipped orders. The buyer will be delivered at the address provided when the order was placed. If the address needs to be modified please contact our customer service.
Transport risks are borne by the purchaser as soon as the items leave the company's premises.. The buyer is required to check in the presence the deliveryman if the packaging or the goods are damaged due to transport. Any protest must be made to the carrier within three days of delivery.
7.1 Additional delivery costs
We cannot guarantee the absence of customs and import duties when your package is delivered.
The total amount you will have to pay is out of our control. This fee must be paid by the recipient of the package.
Article 8. Warranty
All products supplied by the company benefit from the legal guarantee provided for in articles 1641 et seq. of the Civil Code. In the event of non-conformity of a product sold, it may be returned to the company which will take it back, exchange it or refund it.
Article 9. Responsibility
The company Maison les énervés, in the distance selling process, is bound only by an obligation of means. Its responsibility cannot be engaged for any damage resulting from the use of the Internet network such as loss of data, intrusion, virus, break in service, or other involuntary problems.
Article 10. Intellectual Property
All the elements of the website www.maisonlesenerves.com are and remain the intellectual and exclusive property of the company Maison les énervés. No one is authorized to reproduce, exploit, or use for any purpose whatsoever, even partially, elements of the website, whether in the form of photos, logos, visuals or text.
Article 11. Personal data
The company www.maisonlesenerves.com undertakes to preserve the confidentiality of the information provided by the purchaser, which he would be brought to transmit for the use of certain services. Any information concerning him/her is subject to the provisions of the law n° 78-17 of 6 January 1978.